- Log-on data (Intercom) We collect data showing who is logged on to our platforms and when. We are doing this to ensure sufficient capacity on servers and support, minimize potential impact of changes and upgrades and get a good impression of the quantitative use of our solutions.
- User contact information (CRM) We collect and store contact information such as telephone number and email address for our users in order to provide adequate user follow-up and to update users around important functional changes or security considerations.
- Functional abnormalities (Sentry) We make our very best effort to ensure stability and all new functionality is tested before implementation. However, it is not difficult to cover all potential use cases. Version 1.2 (October 2021) From time to time errors may be discovered in operational use. To identify and eliminate such errors as quickly as possible we are using a specific tool to report functional abnormalities.
- Use patterns (Hotjar) Hotjar collects more specific (quantitative and qualitative) information around how the solutions are being used which helps us to better understand our users’ functional needs and preferences and to confirm or adjust basic assumptions behind development dispositions. In this way it also provides valuable guidance for further development of functional content as well as user interface. If you would like to restrict data collection to only include 1) and 2) you may follow the description given at https://www.hotjar.com/legal/compliance/opt-out. By following these steps you will restrict Hotjar’s collection of data from your visits to our web sites as well as other websites.
If you have any questions or concerns regarding these matters please do not hesitate to contact us on firstname.lastname@example.org.